2019 You Can Heal Your Life Summit Summit Help


Start with Frequently Asked Questions

1. What time does the You Can Heal Your Life Summit start?

The You Can Heal Your Life Summit begins on May 4, 2019 at 12:00 AM PT. We will release 84 lessons in eight series from May 4 – 20 on the following dates: May 4, 6, 8, 10, 12, 14, 16, and 18. The last day to listen for free is May 20 until 11:59 PM PT.

Use the Time Zone Converter to determine when each series starts in your local time.

The Journey Begins

2. How do I allow cookies so I only have to sign up once?

Our website uses a special cookie system that identifies you as an individual user of our website. The cookie allows you to access all of the content so you don’t have to register again. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

3. I can’t find my confirmation email?

Be sure to add youcanhealyourlife@email-hayhouse.com to your safe sender list in your Contacts.

4. Why didn’t the webpage load properly?

We expect to have a very positive response to the You Can Heal Your Life Summit. If the web pages do not load properly, please try again in a few minutes. For optimum performance on a mobile device please view the website while you have access to Wi-Fi.

5. Why doesn’t the audio work on my device?

Prior to the start of the You Can Heal Your Life Summit we recommend you test your equipment by clicking on the player bar below. If you cannot hear the sound clip, please check your device audio settings.

0:00
0:00

6. I've listened to a lesson and I'm ready to continue on my path. Now what?

Now that you've enjoyed a lesson with one of your favorite experts, it's time to find the next lesson to help you on your personal growth journey! If you're not sure which lesson to listen to next, you can Ask the Universe. This feature takes the guess work out of choosing another lesson to help you on your path to self-discovery, health, and success. Just click the "Ask the Universe" logo at the bottom of any lesson page or choose "Ask the Universe" from the left hand sidebar on this page.

7. Is the You Can Heal Your Life Summit available in languages besides English?

Although many of Hay House books and products are available in multiple languages, based on demand, the 2019 You Can Heal Your Life Summit audios and videos are available in English only.

8. After purchasing one of the packages to own the You Can Heal Your Life Summit how do I access my digital audio downloads, PDF transcripts, and worksheets?

The You Can Heal Your Life Summit digital downloads will be available in your Hay House My Account area under Audio Downloads after May 4. Once they are made available you can access them by:

  • Clicking on the Order Receipt page
  • Clicking through the e-mail sent to your Customer Account e-mail address
  • Logging into your Hay House Customer Account on www.hayhouse.com and navigating to Audio Downloads.

Alternatively, you can go directly to your audio download section by following these instructions:

  • Go to My Hay House Account and sign in using your hayhouse.com email and password
  • Click on Audio Downloads under Your Digital Library.
  • Alternateively, you can click on Audio Downloads on the left side of the page under "Your Dashboard".
  • Click Access Now on lesson you would like to download.

9. How do I download my Audio Downloads?

To download your audio content:

1) Go to Your Digital Library

2) Select "Audio Downloads" on the left side of the menu.

3) Select "Download" next to the lesson you want to download.

4) Then, right click on the audio player to "save audio as".

5) Your file will show up in a file window to save the .mp3 file to your computer.

10. Australia Purchases (GST)

The Federal Parliament has passed a law that will extend goods and services tax (GST) to low-value imports of physical goods imported by consumers effective 1 July 2018. To comply with this new regulation, all purchases with a billing or shipping address in Australia will be automatically directed to complete their purchase in their local currency at https://www.hayhouse.com.au For more information about GST changes, please visit https://www.ato.gov.au/General/New-legislation/In-detail/Indirect-taxes/GST/GST-on-low-value-imported-goods/

11. How do I download my PDF Transcripts and Worksheets?

After purchasing one of the packages to own the You Can Heal Your Life Summit, the talk transcripts will be available from May 4th, 2019 onwards. They can be downloaded as PDF files and saved offline. Please note: All of the talks have transcripts but not all of the lessons have accompanying worksheets.

12. Can I access the movies as part of my digital or physical package purchase?

The movies are free to watch for the duration of the Summit (May 4-20, 2019).

The movies are included when you purchase the Summit by May 24, 2019 at 11:59pm PT.

If you purchase the digital or USB package, all videos will be added to your hayhouse.com My Digital Library area (https://www.hayhouse.com/my-library/onlinevideos/).

13. Can I purchase the You Can Heal Your Life Summit packages in a foreign currency?

The You Can Heal Your Life Summit is available for purchase in U.S. dollars only. Please note that Hay House does not control and is not responsible for fees charged by local banks and/or currency conversion fees.

14. What is the return policy?

RISK FREE 100% Money Back Guarantee
If you are not completely satisfied for any reason, just contact
Hay House Customer Care within 60 days for a full refund, no questions asked.

Call 1-760-431-7695
or live chat with us Monday-Friday 7:00am PT to 5:30pm PT

15. I purchased the USB Package, how can I use that?

The USB stick is a "plug and play" device enabling you to watch and listen to the content via any USB port. The USB can be used on PC, Mac, or laptop. Some newer cars have a USB port for you to listen to the audio on the go. You can also "cast" the videos to your Smart TV. The transcripts for all the lessons are also included in the USB in PDF format and can be printed.

16. The video isn't loading. What do I do?

Loading speeds for videos will depend on internet speed and data usage. Please check that your browser is up to date and try refreshing the page. And please connect to Wi-Fi whenever possible for optimal viewing experience.

17. The video is pausing or glitching. What do I do?

Sometimes videos may pause due to low internet speeds and/or poor connection. Please allow video to load in the browser. If you are streaming from your mobile device or tablet, ensure you are using Wi-Fi instead of data for optimal viewing experience.

18. Will your videos have Closed Captioning?

During the Summit we have an option to play the videos with closed captions. If you purchase either a USB or digital package, closed captions are not available, however transcripts of the daily videos are included.

19. After purchasing the digital package to own The You Can Heal Your Life Summit, how do I access my online video lessons?

To access your online video lessons:

1) Go to Your Digital Library and click ONLINE VIDEOS for the video you'd like to watch.

2) Click WATCH NOW on the video lesson you'd like to watch

20. After purchasing the digital package to own The You Can Heal Your Life Summit, how do I access my online video lessons?

To access your online video lessons:

1) Go to Your Digital Library and click ONLINE VIDEOS for the video you'd like to watch.

2) Click WATCH NOW on the video lesson you'd like to watch

21. I purchased a USB Package, When Will I Receive it?

If you purchased a USB Package, the USB will be shipping mid May 2019. You will receive an email notification when the product has shipped. Part of the package includes a digital package which you can access through your Hay House Account on May 4, 2019.